Shipping Policy

Nibz Dental Pty Ltd, referred to as "we" and "us," operates the website nibztoothpastebitz.com. By making a purchase through this website, you agree to the following terms, which are outlined to ensure mutual understanding and protection between both parties regarding our services.

  1. General

We strive to maintain accurate stock counts on our website, but occasionally there may be discrepancies. If we cannot fulfill all items in your order due to stock issues, we will ship the available products and contact you to discuss whether you prefer to wait for restocking or receive a refund for the unavailable item.

  1. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. The shipping fee will be included in the total purchase price.

  1. Returns

3.1 Return Due To Dissatisfaction

For first-time purchases, we accept returns due to dissatisfaction if a return request is made within 14 days of receiving the item. The item must be returned in its original packaging, unused, and in resellable condition. Return shipping costs are the responsibility of the customer.

Once we receive and accept the return, we will issue store credit for a future purchase. Please note that we do not refund the shipping cost.

3.2 Warranty Returns

We honor valid warranty claims if submitted within 7 days of receiving the items. Customers are responsible for the initial return shipping costs, which will be reimbursed upon successful warranty claim.

Upon receiving the returned items for a warranty claim, we will process the claim within 7 days. You can choose between a refund, store credit, or a replacement item (if available in stock).

  1. Delivery Terms

4.1 Transit Time Domestically

Domestic shipments typically take 1-3 working days to arrive.

4.2 Transit Time Internationally

International orders usually take 4-28 days for delivery, depending on the selected courier. More specific estimates are available during checkout.

4.3 Dispatch Time

Orders are usually dispatched within 1-3 business days after payment.

Our warehouse operates Monday to Friday during standard business hours, except on national holidays, which may cause slight shipment delays.

4.4 Change Of Delivery Address

Delivery addresses can be changed before the order is dispatched.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for it to become available before dispatching your order, ensuring reserved items are not affected.

4.8 Delivery Time Exceeded

If delivery time exceeds the forecasted period, please contact us for investigation.

  1. Tracking Notifications

Customers will receive a tracking link upon dispatch to monitor shipment progress.

  1. Parcels Damaged In Transit

If a parcel arrives damaged, please contact us immediately. If possible, accept the parcel from the courier and notify us of the damage.

  1. Duties & Taxes

7.1 Sales Tax

Sales tax is already included in the displayed price of goods on the website.

7.2 Import Duties & Taxes

International shipments may be subject to import duties and taxes upon arrival in the destination country. Customers are responsible for these costs and should be aware of them before ordering.

If duties and taxes are refused, the customer will incur return shipping costs deducted from the refund.

  1. Cancellations

Orders can be canceled before dispatch. If already dispatched, please refer to our refund policy.

  1. Insurance

Parcels are insured for loss and damage as per the courier's stated value.

9.1 Process for Parcel Damaged In Transit

We will issue a refund or replacement after the courier completes their investigation.

9.2 Process for Parcel Lost In Transit

Refunds or replacements will be processed after the courier deems the parcel lost.

  1. Customer Service

For any inquiries, please email us at info@nibztoothpastebitz.com.

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